At SHYNE, we aim to deliver your order quickly, securely, and with care. Please review the information below for details on how and when your order will arrive.
Order Processing
All in-stock orders are processed within 1–2 business days (excluding weekends and UK public holidays).
Orders placed after 1pm GMT may be processed the following business day.
During peak periods, promotions, or product launches, processing times may be slightly longer. If this occurs, we will keep you informed.
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UK Shipping
We currently ship across the United Kingdom using tracked delivery services.
Estimated delivery times (once dispatched):
• Standard Tracked Shipping: 3–5 business days
• Express Tracked Shipping: 1–2 business days
Shipping costs are calculated at checkout based on your order size and selected service.
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International Shipping
We ship internationally to selected destinations.
International delivery times typically range from 5–10 business days, depending on location.
Shipping fees are calculated at checkout.
Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These charges are determined by your local customs authority and are not controlled by SHYNE.
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Pre-Orders
If your order includes a pre-order item, the entire order will be shipped once the pre-order item is ready for dispatch, unless stated otherwise on the product page.
Estimated dispatch dates for pre-orders are clearly displayed at the time of purchase.
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Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery in real time.
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Incorrect Address or Failed Delivery
Please ensure your shipping address is correct at checkout.
SHYNE is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to:
• An incorrect or incomplete address
• Failure to pay applicable customs duties or import taxes
• The parcel being unclaimed after delivery attempts
• Refusal of delivery
We will refund the item(s) value only, minus:
• Original shipping costs (non-refundable)
• Any return charges incurred by the courier
• A flat £4.99 handling fee to cover processing and restocking
If a parcel is abandoned or destroyed by the courier or customs and cannot be recovered, the same refund policy applies.
If delivery failure occurs due to our error, this fee will not apply and we will arrange a replacement or full refund where appropriate.
Re-shipping costs will apply if you would like the order sent again.
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Lost or Delayed Parcels
If your order appears to be delayed or missing:
• Please allow the full estimated delivery window to pass.
• Contact us at hello@weareshyne.com with your order number and tracking details.
We will work with the courier to resolve the issue as quickly as possible.
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Contact Us
If you have any questions about shipping or your order, please contact us:
Email: hello@weareshyne.com