Returns policy:
If you change your mind about your SHYNE product, you can return your unopened product within 30 days of purchase for a full refund.
How It Works:
- Contact Us – If you've changed your mind, within 30 days, email us at hello@weareshyne.com with your order number and feedback.
- Return & Refund – We’ll guide you through the return process. Once we receive the product, a full refund will be issued to your original payment method.
Important Notes:
- Return shipping costs are the responsibility of the customer.
Non-Returnable Items:
- Gift cards
Additional Conditions for Refunds:
- Partial refunds may apply for items not in original condition, damaged, or missing parts not due to our error.
- Items returned more than 30 days after delivery are ineligible for refunds.
Refunds
Once we receive and inspect your return, we’ll notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original payment method within a few days.
For Late or Missing Refunds:
- First, check your bank account.
- Contact your credit card company – it may take time to post.
- Next, reach out to your bank for any processing delays.
- If you still haven’t received your refund, contact us at hello@weareshyne.com.
Sale Items: Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please email hello@weareshyne.com and send your item to:
WE ARE SHYNE LTD
Unit 2, Interplex 16
Ash Ridge Road
Bradley Stoke
Bristol, UK
BS32 4QE
Gifts
If your item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, we’ll issue a refund to the original purchaser.
Shipping for Returns
To return your product, please mail it to:
Warehouse address:
WE ARE SHYNE LTD
Unit 2, Interplex 16
Ash Ridge Road
Bradley Stoke
Bristol, UK
BS32 4QE
Registered company name:
WE ARE SHYNE LTD
Registered company number:
12991587
Registered company address:
WE ARE SHYNE LTD, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Return shipping costs are the responsibility of the customer and are non-refundable. If your return shipping costs exceed £50, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.